VISITING POLICY

  1. The purpose of these regulations is to inform visitors and employees about the rules and behavioural norms to be observed at the exhibition halls, conference and seminar rooms and other communal spaces of Daugavpils Mark Rothko Art Centre (hereinafter also referred to as the Rothko Centre).
  2. Compliance with these regulations shall aim at preserving the property, cultural and historical heritage and artwork of the Rothko Centre, ensuring public order and observance of public behaviour norms on the premises of the Rothko Centre, as well as facilitating a pleasant and high-quality visit for all groups of visitors, including the tenants of the Rothko Centre premises.
  3. Overseers and security guards of the Rothko Centre exhibition halls as well as any other staff shall have the right and duty to inform visitors to the Rothko Centre, its cooperation partners and clients about the stipulations of these regulations with a view to assisting them in case of any problems, as well as to reprimand them and take action if said persons fail to comply with these regulations.

I. Availability of the Rothko Centre

  1. Daugavpils Mark Rothko Art Centre is available to visitors during opening hours, which are publicly available on the website www.rothkocenter.com/en as well as located on information plaques at the front door of the Rothko Centre. Outside opening hours, the presence of visitors or clients on the premises is only possible with advance approval from the administration.
  2. Visits to the Rothko Centre administration and specialists should be arranged in advance by a phone call to a relevant number from the list published on the website, through an e-mail or by applying to a security guard or the front desk officer.
  3. Mail and packages addressed to the museum may be handed over to the front desk officer or security guard during opening hours.
  4. Entry fees and the pricing of services at the Rothko Centre are set on the grounds of the ratified decree No 602 from 10 October 2019 by Daugavpils City Council; they are publicly available on the Rothko Centre website www.rotkocentrs.lv.
  5. Visitors can settle in cash, card or transfer.
  6. Only ticket-carrying visitors shall be allowed at the exhibition halls of the Rothko Centre. It is incumbent upon visitors to keep their ticket until the end of their visit and to present it to staff upon request.
  7. Entry ticket sales are suspended 30 minutes before closing time. If necessary, overseers and other staff employed at the exhibition halls may remind visitors about the end of the centre’s opening hours and request them to vacate the premises.
  8. Visitors to the Rothko Centre shall be permitted to use a pram or a wheelchair on the premises provided it does no damage to the centre’s exhibitions, facilities or public equipment.
  9. Visitors shall have the right to use the Rothko Centre’s elevators unless otherwise announced.
  10. The Rothko Centre or some of its exhibitions may be fully or partially closed for public viewing in exceptional situations:
  • during full or partial change of exhibitions or displays;
  • during visits of public officials;
  • for safety reasons;
  • for technical reasons.
  1. Information about temporary closing of the Rothko Centre shall be published on its website www.rotkocentrs.lv and social network accounts as well as by placing appropriate notices on the premises.
  2. Visits to the Rothko Centre with pets are allowed only with advance approval from the administration or responsible personnel at the cash desk. Should animals behave loudly or otherwise unacceptably, staff retain the right to expel the visitor with the animal from the premises of the Rothko Centre without returning payment for the service.

II. General rules for visitors

  1. The following shall be prohibited at Daugavpils Mark Rothko Art Centre:
  • to bring in weapons, explosive and combustible substances and items;
  • to smoke tobacco products, herbal smoking products, electronic smoking devices;
  • to lie on the seating furniture in the public part of the Rothko Centre;
  • to place posters or other announcements, distribute or sell printed publications or souvenirs without advance approval from the administration;
  • to collect funds for charity or survey visitors of the Rothko Centre without advance approval from the administration;
  • to dispose of waste in unsuitable places;
  • to arrive under the influence of alcoholic beverages, narcotic, psychotropic, toxic or other intoxicating substances, as well as to use alcoholic beverages, narcotic, psychotropic, toxic or other intoxicating substances on the premises. Staff have the right to refuse a visit to persons under the influence of alcohol or intoxicating substances;
  • to touch fire extinguishers, electrical switches or safety alarms without good reason.
  • to play the grand piano at the chamber hall without advance approval from the administration.
  1. The following shall be prohibited in the exhibition halls of Daugavpils Mark Rothko Art Centre:
  • to enter in street clothes. Street clothing must be left at the cloakroom.
  • to bring in umbrellas, balloons, drones, skateboards, bicycles, large luggage, suitcases, travel bags, backpacks. All of the items listed above and other large objects must be left in the storage space next to the cloakroom.
  • to bring in food and drink and to consume it;
  • to behave loudly, talk on the telephone or otherwise bother other visitors to the Rothko Centre;
  • to move behind barriers and enclosures;
  • to touch works of art, including their settings (frames, pedestals, glass cabinets, etc.);
  • to touch or move objects of interior design;
  • to damage walls or flooring;
  • to open windows arbitrarily;
  • to move around with any vehicle, excepting pram or wheelchair.
  1. The visitor must eliminate the consequences or bear the costs of eliminating the consequences of their actions if said actions result in any damage to the premises or inventory for which a written statement has been drawn.
  2. Adults who come to the Rothko Centre with children have a responsibility to mind them and ensure their safety as well as to control their children’s behaviour and ensure that they follow visiting rules.
  3. Taking pictures and filming on the Rothko Centre premises
  • Public events and exhibitions may be recorded in photo or video form.
  • Taking pictures and filming shall be allowed on the premises unless it bothers other visitors or interferes with the events of the Rothko Centre. Publishing the photographs or video recordings shall not violate the right of third parties to privacy and protection of personal data as stipulated in the General Data Protection Regulation.
  • Unless otherwise stated, taking photographs of the original works by artist Mark Rothko in the originals room shall be prohibited.
  • Professional photography or professional filming shall only be permitted with advance approval from the administration.
  • During any shooting or filming, it shall be prohibited to touch or threaten artworks and the property of centre, as well as to make noise or otherwise bother other visitors.
  • In the event of non-compliance with these rules, staff have the right to expel participants of the photo-shoot without refunding admission tickets.
  1. Public safety
  • Any accident on the premises of the Rothko Centre, including theft, injury or any other health or life-hazard, shall be taken to staff immediately.
  • In case of lost belongings, contact the Rothko Centre guard, front desk officer or administration. Lost items are stored at the Rothko Centre for 6 months.
  • In the event of an alarm, visitors must evacuate immediately in accordance with the evacuation plan and staff instructions, while maintaining their calm.

III. To ensure the operational procedures of the Rothko Centre and prevent breach of rules

  1. Visitors and temporary tenants of the Rothko Centre premises shall be obliged to comply with these regulations as well as any other instructions received from staff.
  2. Video surveillance is in progress on the outdoor and indoor premises of the Rothko Centre.
  3. Staff have the right to expel any visitor in the event of inappropriate behaviour without refunding their ticket.
  4. Staff have the right to perform certain activities (alert the visitor, expel them from the territory or premises or remove items which do not comply with the rules of the Rothko Centre) or to invite power structures (police, etc.) to engage in the handling of incidents.
  5. If staff suspect that visitors may have brought in unauthorised items or misappropriated items belonging to the Rothko Centre, staff have the right to ask visitors to open their bags anywhere on the premises. If visitors do not comply with staff requirements, the police shall be invited to deal with the conflict.
  6. The Rothko Centre shall not take responsibility for any loss or damage suffered for any reason due to the visitor leaving their personal belongings unattended, as well as for vehicles parked in the parking areas around Rothko Centre.
  7. The Rothko Centre shall not take responsibility for any items left in the lockers or the cloakroom.
  8. The Rothko Centre shall not take responsibility for accidents which may follow the violation of these regulations.
  9. Complaints and proposals may be taken to the administration of the Rothko Centre in accordance with procedures stipulated by the law.